Why Does My Pet Card Say ‘Unknown’? Follow
The Halo App will display the 'Unknown' status when your phone has not yet received any information from your Halo collar. If this is the case, the Last Heard section of the Pet Card will say "Waiting for first connection".
Once your collar connects to the Halo Cloud, the information will be updated. If you are seeing this issue for an extended period of time, this may mean that you need to finish the Collar Setup process - or you need to troubleshoot Collar Connectivity.
Click here for the Halo Starter Guide, which contains Collar Setup instructions on slides 8 and 9.
- Follow the instructions in the Starter Guide to finish setting up your Halo Collar
- If you need any help with the setup process or troubleshooting Collar Connectivity, please visit our virtual Halo Dog Park for live, face-to-face assistance from a member of our Halo Support Team. Access the Halo Dog Park at www.halocollar.com/dogpark, or in the Halo App under Settings > Live Support.
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