If you would like to cancel your order to receive a refund before it ships, you may do so until 6:30 pm ET on the same day that you placed your order. If you placed your order after 6:30 pm ET, you have until 6:30 pm ET on the following day to cancel for a refund.
To cancel your order:
- Visit our billing dashboard
- Enter the email address you used to place the order, as well as the last 4 digits of the credit card used to place the order.
- You will receive an email to access your order information and place a refund request with us.
- Once we have verified that your order has not shipped, we will process your refund within 7-10 business days.
If you have any further questions and would like to speak to our live support team, please feel free to reach out using the following article: How to Contact Customer Support and we'll be happy to help!