Can I Cancel or Change My Order Before It Ships? Follow
If you would like to cancel your order to receive a full refund before it ships, you may do so until 6:30 pm ET on the same day that you placed your order. If you placed your order after 6:30 pm ET, you have until 6:30 pm ET on the following day to cancel for a full refund.
To cancel your order:
- Visit our billing dashboard
- Enter the email address you used to place the order, as well as the last 4 digits of the credit card used to place the order.
- You will receive an email to access your order information and place a refund request with us.
- Once we have verified that your order has not shipped, we will process your refund within 7-10 business days.
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