Environment

• www.halocollar.com

Answer

If you would like to cancel your order to receive a refund before it ships, you may do so until 6:30 pm ET on the same day that you placed your order. If you placed your order after 6:30 pm ET, you have until 6:30 pm ET on the following day to cancel for a refund.

To cancel your order:

1. Visit our billing dashboard
2. Enter the email address you used to place the order, as well as the last 4 digits of the credit card used to place the order.
3. You will receive an email to access your order information and place a refund request with us.
4. Once we have verified that your order has not shipped, we will process your refund within 7-10 business days.

Additional Notes

If you have any further questions and would like to speak to our live support team, please feel free to reach out using the following article: How to Contact Customer Support and we'll be happy to help!