This article applies to users who have the Halo App version (v 1.47.475) or earlier on iPhone, or version (1.36.234) or earlier on Android.
If you have a newer version of the Halo App, click here.
Within the Halo App, your dog's Pet Card will give you all the information you need to know about their collar's current status.
Below is an explanation of each component of the Pet Card.
The Pet Status represents your dog's real-time location and safety status. Here are the options for your pet's status:
Your dog is safely inside of one of their Halo Fences, and Fences are ON (i.e. Fence mode is set to 'feedback').
Fences are OFF (i.e. Fence mode is set to 'Ignore' feedback), and you have received a status update from the Halo Collar within the last 5 minutes.
Your Halo's status hasn't been updated for 5 minutes or more - to learn more, see the article "My Pet Card data isn't up-to-date".
Your Halo's status hasn't been updated in over 5 hours - to learn more, see the article "Why is my collar disconnected or offline?".
Your dog is outside of their Halo Fence while Fences are ON (i.e. Fence mode is set to 'Feedback'). NOTE: If you turn Fences ON while your dog is “Unsafe”, feedback will be paused until the next time your dog returns into a Halo Fence.
Your dog is inside the Warning Area of their Fence and is moving away from the center of the fence, or your dog is inside the Keep Away Beacon range, and is moving toward the Beacon.
In order to know exactly where your dog is, you can check the Pet Card to see if they are currently in range of any of your Fences or Beacons.
This icon would mean that your pup is inside of your 'My Home' Fence, or just left it.
This would mean that your pup is within the 'Backyard' Beacon range, or just left it .
Last Updated Time
Your dog's Halo Collar is always protecting them in real time. However, the Halo needs to 'send' location information to your app so that you can see what the collar is doing. The frequency at which location data is sent to you depends on your connection type (Bluetooth, WiFi, or cellular). This helps to conserve battery life while keeping you up-to-date.
The 'Last Updated Time' indicates how recently your Halo App received a status update from your Halo Collar.
To view your dog's current location at any time, tap the Refresh button on your My Map screen while your phone and collar both have a network connection.
Your Halo Collar is able to detect the environment that it is in (indoor vs. outdoor) to provide the best guidance for your dog in any given moment.
When you see Outdoor GPS on your dog's Pet Card, Halo is detecting that your dog is likely outdoors. While using outdoor GPS, your dog's Pet Pin will move with your dog's location (the frequency will depend on your connection type). Your dog's Halo will also provide Halo Fence Prevention Feedback when your dog approaches a fence boundary.
When you see Indoor GPS on your dog's Pet Card, Halo is detecting that your dog is likely indoors. When using indoor GPS, your dog's Pet Pin will stop moving on the map. This is to prevent the Pet Pin from 'drifting' due to inconsistent GPS signals as a result of being inside.
When Halo has determined that your dog is inside, Prevention Feedback is paused to ensure that your dog will not receive feedback while indoors.
When you see Hybrid GPS on your dog's Pet Card, that means that your Halo's GPS connection is being affected by tree cover, buildings, or some other obstruction that may cause the Pet Pin to 'drift'. While in the hybrid GPS state, your dog's Halo Collar pauses Prevention Feedback to avoid providing feedback due to GPS 'drift'. However, the collar will provide a Return Whistle to your dog if it detects that they are approaching a boundary.
This ensures that your dog continues to receive safety guidance to stay contained within their Halo Fences, even when overhead cover may be adjusting your dog's GPS location data.
If this feature is not working as you would expect, please contact customer service, who can remotely adjust your collar's indoor/outdoor threshold to fit your environment.
Network Connection Status
Your Halo App will report the network connection type that was most recently used by your Halo Collar:
This icon means your collar has been connected using Wi-Fi, and the number of blue lines indicates the strength of your signal.
This icon means your collar has been connected using a Cellular connection, and the number of blue bars indicates the strength of your signal.
This icon means that there is no Wi-Fi signal on the collar. This could mean that Wi-Fi has not been configured, or is not available.
This icon means that there is no Cellular signal on the collar. This can indicate that Cellular connection is paused, or the data from the collar is 'outdated', or the collar is 'disconnected', or the data is 'unknown' because was never received from the collar.
Bluetooth Connection Status
Your Halo App can use a Bluetooth connection to receive data from your Halo Collar instead of using an internet connection.
This icon means that your Halo is using a Bluetooth connection to send data to your Halo App.
This icon means that Bluetooth is disconnected.
This icon means that Bluetooth is currently disabled by your phone settings.
This icon means that your Halo App is receiving information about your Halo from another smartphone that is connected to the collar via Bluetooth.