For full information on returning your Halo Collar, please see our Return Policy.
When you send us your Halo, remember to remove that collar from your account in the Halo App so that you do not continue to be charged.
- If you do not remove the collar from your Halo App, you will continue to be charged for that collar until we receive the collar and deactivate it for you.
If you are returning your only Halo collar, remember to cancel your Subscription Plan so that you do not continue to receive monthly charges.
- To cancel your Subscription, go to the My Account page once you have logged into halocollar.com.
We are only able to apply a refund to the form of payment supplied at purchase.
- Whether you used a credit card, a debit card, a gift card, etc., the refund will go back onto that method of payment. We cannot make any exceptions.
In order to be eligible for a refund, your Halo must have been purchased through www.halocollar.com, and must be postmarked within sixty (60) days of your receipt of the collar and in all circumstances not more than seventy-five (75) days after shipment date from us.
Collars with animal- or customer-induced damage are not eligible for return. All returned collars must be in working condition. Returns with signs of wear or use are limited per the terms outlined in our Return Policy.
Sending your collar back to us requires a Return Merchandise Authorization (RMA).
How to request an RMA
Please contact us at our Return Request Page to request an RMA.
Once your request is received, it will be reviewed by our Customer Service team. If your request is approved and all information necessary to process your return is confirmed, an RMA number, return shipping instructions, and a prepaid label will be provided to you by PAWS, LLC via email.
Please allow 2-3 business days for the RMA to be issued. We are not responsible for returned goods sent without an RMA.
Upon receipt and inspection of your approved return, your purchase price will be refunded less a shipping, handling, and restocking fee as defined by the Return Situation table below.
Purchases not from www.halocollar.com do not qualify for this policy, and any returns must be submitted to the authorized seller in accordance with the terms and conditions of such seller’s return policy.