Within the Halo App, your dog's Pet Card will give you all the information you need to know about their collar's current status.
Below is an explanation of each component of the Pet Card.
1. Pet Status
The Pet Status represents your dog's real-time location and safety status. Here are the options for your pet's status:
Your dog is safely inside of one of their Halo Fences, and Fences are ON (i.e. Fence mode is set to 'feedback').
Fences are OFF (i.e. Fence mode is set to 'Ignore' feedback), and you have received a status update from the Halo Collar within the last 5 minutes.
Your Halo's status hasn't been updated for 5 minutes or more - to learn more, see the article "My Pet Card data isn't up-to-date".
Your Halo's status hasn't been updated in over 5 hours - to learn more, see the article "Why is my collar disconnected or offline?".
Your dog is outside of their Halo Fence while Fences are ON (i.e. Fence mode is set to 'Feedback'). NOTE: If you turn Fences ON while your dog is “Unsafe”, feedback will be paused until the next time your dog returns into a Halo Fence.
2. Last Updated Time
Your dog's Halo Collar is always protecting them in real time. However, the Halo needs to 'send' location information to your app so that you can see what the collar is doing. The frequency at which location data is sent to you depends on your connection type (Bluetooth, WiFi, or cellular). This helps to conserve battery life while keeping you up-to-date.
The 'Last Updated Time' indicates how recently your Halo App received a status update from your Halo Collar.
To view your dog's current location at any time, tap the Refresh button on your My Map screen while your phone and collar both have a network connection.
3. GPS Status
Your Halo Collar is able to detect the environment that it is in (indoor vs. outdoor) to provide the best guidance for your dog in any given moment.
When you see Outdoor GPS on your dog's Pet Card, Halo is detecting that your dog is likely outdoors. While using outdoor GPS, your dog's Pet Pin will move with your dog's location (the frequency will depend on your connection type). Your dog's Halo will also provide Halo Fence Prevention Feedback when your dog approaches a fence boundary.
When you see Indoor GPS on your dog's Pet Card, Halo is detecting that your dog is likely indoors. When using indoor GPS, your dog's Pet Pin will stop moving on the map. This is to prevent the Pet Pin from 'drifting' due to inconsistent GPS signals as a result of being inside.
When Halo has determined that your dog is inside, Prevention Feedback is paused to ensure that your dog will not receive feedback while indoors.
When you see Hybrid GPS on your dog's Pet Card, that means that your Halo's GPS connection is being affected by tree cover, buildings, or some other obstruction that may cause the Pet Pin to 'drift'. While in the hybrid GPS state, your dog's Halo Collar pauses Prevention Feedback to avoid providing feedback due to GPS 'drift'. However, the collar will provide a Return Whistle to your dog if it detects that they are approaching a boundary.
This ensures that your dog continues to receive safety guidance to stay contained within their Halo Fences, even when overhead cover may be adjusting your dog's GPS location data.
If this feature is not working as you would expect, please contact customer service, who can remotely adjust your collar's indoor/outdoor threshold to fit your environment.