You can enroll in Halo Care for your collar(s) at any time. If you enroll in Halo Care and disable it, you can re-enroll in Halo Care. There will be a 60 day waiting period before the collar is eligible for a replacement. You can enroll and edit your Halo Care enrollment on the My Account page of the Halo Collar website.
Please Note: Once 60 days have elapsed, your collar will be eligible for replacement using Halo Care.
See Complete Halo Care Terms & Conditions
If you have any further questions and would like to speak to our live support team, please feel free to reach out using the following article: How to Contact Customer Support and we'll be happy to help!