You should ensure that your Halo is connected to WiFi whenever possible, because there are benefits of being connected to WiFi instead of using LTE. These benefits include:

• Your collar will automatically download and apply firmware updates when charging while connected to WiFi
  • These firmware updates allow you to receive new features and improvements to the collar as they are released
• Your collar will automatically download satellite data over WiFi, which improves GPS accuracy

How to connect to WiFi

To connect your Halo to WiFi, follow the instructions in this article.

WiFi connection troubleshooting

If you're having trouble connecting to WiFi, try the following:

1. Make sure your phone is also connected to the WiFi network
2. 'Forget' the WiFi network in your phone settings and reconnect to it to confirm the WiFi connection settings and make sure the network name and password are being entered correctly. If your password is incorrect, the Halo App will indicate this.
3. Make sure you are selecting a 2.4 GHz or merged Wi-Fi network - if your network isn't appearing in the list of choices, follow the instructions in this article to confirm that your network is on 2.4 GHz. 
4. Try moving the collar into the same room that the router is in and attempting connection again.
5. If all else fails, reset your router and try again.

Additional Notes

• If there are no WiFi networks available in your location, you can turn your phone into a WiFi hotspot by following the instructions here. 
• You can connect your Halo to WiFi in multiple locations, and it will automatically switch to the new network whenever you change locations.