It is important to enable your phone's Bluetooth so that you can get the most out of your Halo Collar and App. 

A Bluetooth connection is required to access the following features:

• Viewing your pup's live, real-time location on the MyMap screen
• Instantly toggling Fences or Beacons on or off, without waiting for synchronization
• Instantly applying Manual Feedback to your pup
• Creating fences with your collar
• Adding a new Halo Collar to your account
• Adding a Halo Beacon to My Beacons or monitoring a Beacon's battery level

How to enable Bluetooth

Only one phone can be using a Bluetooth connection to your Halo at a time, so it will not work for both phones if two users try to connect to the same Halo via Bluetooth simultaneously.

iOS smartphones:

• Open the Control Center and tap the Bluetooth icon so that it fills in Blue
• Open your device's Settings app, click Bluetooth, and make sure Bluetooth is toggled to ON

Make sure to always grant permission to use Bluetooth/location services if prompted.

Android smartphones:

• First, turn on your phone's location settings
  • Go to Settings, type 'Location' in the search bar, locate the On/Off switch for Location, and make sure it is turned on
• Next, ensure the Halo App has location permissions
  • While in Settings, type 'Halo' in the search bar and open Halo App settings
  • Find location permission settings and make sure that location permissions are allowed, not denied

Make sure to always grant permission to use location if prompted.

For Android 12 or later: Location and Bluetooth permissions are separate, so you must ensure that both Bluetooth and precise location permissions are enabled.