- Halo Collar
- Your smartphone settings
The Halo Collar works seamlessly with Halo Fences to keep your dog contained, regardless of what type of connection your collar is using.
At any given moment, the collar will choose the best connection available to communicate with your Halo app. The options are Bluetooth, WiFi, and LTE/cellular connection.
Bluetooth is available when you and your phone are within approximately 100 feet of the Halo Collar. To enable a Bluetooth connection, navigate to your phone’s settings app, click Bluetooth, and make sure Bluetooth is toggled to “ON."
- For iPhone users only, confirm that new Bluetooth connections are enabled by navigating to the Control Center and making sure that the circle containing the Bluetooth logo is toggled to ON (filled in Blue)
You don't need to look for the collar in your phone's Bluetooth devices list; the collar will automatically connect to your phone if your Bluetooth is on.
We strongly recommend that you always have Bluetooth on when you are using the Halo App and within 100 feet of your dog, because a Bluetooth connection gives certain benefits:
- Your dog's Pet Card information and Pet Pin location will update in real time, as long as the Pet Card is open. For example, if you want to take your dog for a walk and track its location in real time, then you need to use a Bluetooth connection and keep your Pet Card open. Other connection types send data to your phone at regular intervals, but not as often as when connected by Bluetooth (more details below).
- Instant Commands - or 'Manual Feedback' - register immediately on your dog's Halo Collar when connected via Bluetooth. The moment you press the button in your Halo App, the collar performs the selected feedback. Without Bluetooth, the collar will perform the feedback once the request reaches the collar over the internet, which could take 1-2 seconds (or longer if you don’t have good connection). Instant Commands are an important reason to use Bluetooth.
- Note: To access Instant Commands, press the blue and white hand icon in the top left corner of the Pet Card or the blue and white hand icon in the top right corner of the training card.
It is important to configure your Halo Collar to connect with your home WiFi network, because your collar will automatically download and apply firmware updates when it is both plugged into power and connected to WiFi. We recommend you configure your collar to the WiFi network at home and anywhere else that you frequent, such as a friend's house.
When your Halo Collar is connected over WiFi, the Pet Pin's position will update approximately every seven seconds on your My Map screen.
For instructions on connecting your collar to your WiFi network, check out the article "How do I manage my collar's connection to my wireless or WiFi network?"
If you are out of Bluetooth range and not on a WiFi network, the collar will default to an LTE/Cellular connection. If the Halo Collar is connected over LTE, it will update the data and location on the Pet Card approximately every 15 seconds. You can press the Refresh button on the map to see the most recent update sent by the collar, but this does not force the collar to send a new update.
The above update rates are applicable to when your dog is outdoors and moving around. When resting or indoors, other Pet Card data (such as the battery level) will update periodically, but your dog’s Pet Pin location will not move. When your dog is resting, its position is not changing, so the Pet Pin will not move. When your dog is indoors, GNSS signals are erratic, so the Halo stops tracking your dog’s location; instead, the position of the Pet Pin should remain fixed to your dog’s last outdoor position (i.e. the spot where they re-entered your house). This indoor mode is made apparent by the ‘home’ icon on the Pet Pin and the ‘Indoor GPS’ indication on the Pet Card.