Topics covered in this article:
- How do I fix GPS lag that I’m seeing in the App?
- Why is my dog’s location delayed on the App?
- What kind of connection is best for tracking my dog’s location?
- Should I connect via Bluetooth, WiFi, or Cellular/LTE?
The Halo Collar continuously receives GPS satellite data to determine its position with 3-7 feet of accuracy when outdoors. The collar uses this position data to determine if your dog is approaching a fence boundary - even if your phone is off and/or if you are not using the Halo app. However, when you are using the Halo app’s MyMap feature, the type of connection your phone and the collar are using (Bluetooth vs. WiFi vs. LTE/Cellular) will dictate how often the collar updates the location data that you can see in your Halo App (on the MyMap tab).
If you are with your dog and you want to ensure up-to-date GPS tracking in the App, you can connect your Halo Collar to your phone via Bluetooth. You can do this by opening your dog’s Pet Card. When your dog’s Pet Card is selected, their location will continuously update on your map, their Pet Pin will pulsate, and the Pet Card will indicate a Bluetooth ‘live’ connection.
When your Halo collar is connected over WiFi, the map position will update approximately every seven seconds. If the Halo collar is connected over LTE/Cellular, it will update approximately every 15 seconds. You can press the Refresh button on the map to see the most recent update sent by the collar, but this does not force the collar to send a new update. Occasional longer delays in updating the App may occur as your collar and/or your phone transition between WiFi and LTE/Cellular coverage. At all times, the GPS on the collar will be up-to-date. If your phone does not have a connection, then you will not see any updates at all. Please note the “updated as of..” under your pet’s name on the Pet Card to understand how recent the position is on the map.
The above update rates are applicable to when your dog is outdoors and moving around. When your dog is idle, its position will not update. When your dog is indoors, the position should remain fixed to your dog’s last outdoor position, and the Pet Card will show an ‘Indoor’ or ‘Weak GPS’ indication.
In the event of a firmware update, the battery dying, or the collar spending an extended period of time indoors, you should take the collar outside to allow it to re-acclimate to the GPS signal. Keep it outside until the blue GPS light starts blinking - this can take up to 20 minutes, but will often only require a few minutes.
Note: If you enable Battery Saver mode, although the Halo Collar will still provide the same protection for your dog, location updates from the Collar to your phone will be less frequent in order to save battery.
To learn more about your GPS accuracy, check out the article “How accurate is the GPS?”
If you ever encounter any concerns about your GPS connection, the team is on standby to help you troubleshoot or provide additional calibrations to help you!