Environment

• Halo App

Answer

You can create and save up to 20 unique fences in your Halo App, and they can be created anywhere in the world. If you intend to go to an area with no cell service or Wi-Fi, you can set up your Halo Fences before you leave, and it will work seamlessly.

Important note: We recommend maintaining at least 15-20 feet (4.6 meters) of distance between your Halo Fence boundaries, the side of a structure (like your house), and any roads. Because GPS tracking can naturally vary by several feet, this 15-foot (4.6-meter) buffer prevents the boundary from overlapping your house and allows your dog ample room to move around without triggering the Halo Fence's Warning Feedback (this occurs when your dog comes within 7-10 feet [2.1-3.0 meters] of the fence boundary).

Additional Notes

You can edit any Halo Fence at any time in the Halo App.

• If you have any further questions and would like to speak to our live support team, please feel free to reach out using the following article: How to Contact Customer Support and we'll be happy to help!