Objective

• Contact our customer support team through the Dog Park (Zoom), Phones, or Email.

Environment

• Halo Website
• Halo App

Procedure

The best way to access live customer support is to visit our virtual Dog Park via Zoom.

To visit our Dog Park, please visit this link: dogpark.halocollar.com

1. Tap Halo Support
2. Tap Join Session

For 1:1 support, select the Technical Support One-on-One Session

Dog Park (live video support) available hours:

9:00 am - 7:00 pm EST (M-F)
10:00 am - 6:00 pm EST (Sat-Sun)

To join the Dog Park via Halo App:

1. Tap Settings
2. Tap Halo Dog Park
3. Tap Halo Support
4. Tap Join Session
5. Allow any permissions requested
   
   An agent will then be connected to you shortly for a 1:1 video interaction!

Additional Notes

• Getting Started Information - Group Session is open from:
  • 4:00 PM - 7:00 PM EST (M, W, F)
    
    
• Alternatively, our phone support line (+1 214-712-2270) is available:
  • 9:00 am - 5:00 pm EST (M-F)
  • 10:00 am - 4:00 pm EST (Sat-Sun)
    
    
• Always feel free to email us at support@halocollar.com and we will be happy to assist you!