- Regain access to your account and create a new password if you forgot your old password.
- Halo App
- On the Login screen, tap the Forgot Password? link.
- Enter your email address.
- Check your email inbox for a message from Halo that contains a link to reset your password.
- On the Change Password screen, carefully enter the same password in both the New Password and Confirm password fields.
Password rules: Your password must be at least 8 characters in length include at least one lowercase letter, one uppercase letter, number, or special character.
- Tap the Submit button.
- If your password meets the strength criteria, you will see a confirmation message indicating that your new password is saved successfully.
- Log in to the Halo App using your new password.