When introducing the collar to your dog, it's important that we place the Halo Collar onto your dog in a comfortable and effective way

Important reminder for your dog's comfort: Please make sure to remove the Halo Collar for at least 8 hours of every 24-hour period, or reposition the Halo Collar every 6-8 hours. This helps improve your dog's comfort, and avoid skin irritation from prolonged contact. The design of the Halo Collar is not intended for human use, or on any animal other than dogs. The Halo Collar was designed for optimal comfort and care on a dog's neck, and is not designed for use in any other context. 

In order to provide proper feedback to your dog, the strap and Halo Collar must fit your dog properly. If the collar is too loose or positioned incorrectly, feedback may be inconsistent. This can delay or prevent successful training.

Follow these steps to correctly position the Halo Collar.  If you need to adjust the fit, see the directions below the diagram:

1. Place the Halo Collar around the middle of your dog's neck.
2. Position the Halo Collar with the speaker facing towards the sky, under your dog's right ear and the contact tips touching the skin.  See the figure below.
   • Note: The Halo logo stitching on the Protective Soft Case should be under your dog's chin
3. Tighten the strap so that it is securely around the dog's neck, then fasten the buckle. You should be able to fit two fingers between the collar strap and your dog’s neck. Wiggle the Halo Collar to work the contact tips through the dog's coat and touch the skin.

NOTE: The collar should fit tightly and should be snug so that it does not rotate or slide on the dog's neck. The dog must be able to swallow food and water normally. You should observe your dog's behavior to verify that the collar is not too tight. The contact tips must have contact with the dog's skin to be effective.
  

We also offer face to face assistance for Collar fitment in our virtual Dog Park. This link will help with joining the call: How to Contact Customer Support