It is essential to periodically check the fit of your pet's collar to ensure it remains snug, comfortable, and properly positioned on their neck. Over time, especially for breeds that experience rapid fur growth between grooming sessions, the collar can shift or become too loose. Making regular adjustments will help maintain the effectiveness of the Halo Collar and ensure the accuracy of your dog's location.

A properly fitting collar is crucial for accurate feedback from the device. The collar utilizes GPS technology, which requires an unobstructed line of sight to the satellites in the sky. To ensure the collar antenna orientation is correct, follow these steps in the Halo App:

• Go to Settings > My Collars.
• Select the collar, then go to Advanced Settings > GPS Signal Level.
• Ensure the Collar Antenna Orientation shows a green check mark and "Correct (facing sky)"

The app will show 4 different statuses indicating your collar antenna orientation. These statuses will inform you if your collar's positioning needs adjustments. Below are the statuses and their meanings:

	The collar is positioned correctly.
	The collar is almost in the correct position but needs a few adjustments.
	The collar is incorrectly positioned and needs adjustment.
	This indicates that your collar is not sending a signal to the app. Please ensure that Bluetooth is enabled on your device to see these statuses.

If the app indicates that your collar's antenna orientation is "Nearly Correct" or "Incorrect," you'll want to adjust the collar accordingly until it reads “Correct (Facing sky).” Please refer to the positioning guidelines and diagrams below. 

Please Note: the positioning of your Halo Collar does depend on the model you have.

Halo Collar 1-3:

• Contact Tips should be positioned on the right side of the dog’s neck, avoiding the trachea.
• The Halo logo on the protective Pro Case should face down under the dog’s head.

Halo Collar 4:

• Contact Tips should be placed on the left side of the dog’s neck, avoiding the trachea.
• The Halo logo on the protective Pro Case should face down under the dog’s head.

These adjustments ensure the GPS receiver has the clearest view of the sky, allowing the collar to accurately acquire signals from satellites, giving you the most accurate location of your pup! 

For additional information about the fitment of the Halo Collar, check out this article: How to Fit the Halo Collar Onto My Dog

If you have any further questions and would like to speak to our live support team, please feel free to reach out using the following article: How to Contact Customer Support, and we'll be happy to help!