To be eligible under this Return Policy, the Halo Collar must have been purchased through www.halocollar.com, not have been damaged or broken, and require a Return Merchandise Authorization (RMA) before return. All returns must be postmarked within sixty (60) days of receipt of your original Halo Collar.

Once we receive your unit

Upon receipt with an approved RMA and inspection of your approved return your return request will be evaluated by a Halo team member who may also request your assistance for troubleshooting any reported issue.  Once your return request has been approved your purchase price will be refunded less a $25 return shipping and handling fee (plus tax). Purchases not from www.halocollar.com do not qualify for this policy, and any returns must be submitted to the authorized reseller in accordance with the terms and conditions of such reseller’s return policy.

Additional Notes

If you have any further questions and would like to speak to our live support team, please feel free to reach out using the following article: How to Contact Customer Support and we'll be happy to help!