Objective

• Stop Halo Care coverage (stop paying for Halo Care) once your Plan is Activated
• Rely on Protection Plan for collar replacements

Environment

• www.halocollar.com
• My Account

Procedure

1. To change your Halo Membership Plan, locate the "Change Plan" button as shown below
2. Once you select "Change Plan", locate the Halo Care coverage section.
3. Change your selection from Halo Care to to Halo Protection.
   
4. Once you have selected Halo Protection, select Update
5. Your change to Halo Protection will be scheduled to take place at the next billing cycle.
6. You can always select "Change" if you change your mind and update your Plan back to include Halo Care protection.
   • You will not be charged if you change your mind. Instead, Halo Care will just remain active as if you never turned it off.  It will renew again at the next billing cycle. 

Additional Notes

For more information on our coverage plans, please visit these articles below:

• What is Halo Care?
• What is Halo Protection?

If you have any further questions and would like to speak to our live support team, please feel free to reach out using the following article: How to Contact Customer Support and we'll be happy to help!