- You plug in your Halo Collar, but the green battery light doesn't come on, making it seem unresponsive or dead.
- Halo Collar
- Check the charging cable to make sure it is securely connected to the collar and charging adapter.
- Use a different charging cable, adapter or outlet to rule out any potential issues with the charger.
- Check for any debris or corrosion on the charging contacts of the collar and clean them if necessary.
Should all of these things be true, and your collar still isn't charging, let's proceed with troubleshooting the collar itself:
- Place the collar on a flat surface with the charging port facing upwards.
- Ensure the charger is not plugged into the collar.
- Press and hold the button on the collar for 15 seconds.
- After 15 seconds, the battery light will begin flashing green.
- Connect the collar to the charger to charge it normally.
If the initial reset attempt is unsuccessful:
- Plug the collar into the charger, then unplug it once more.
- Flip the charging cable 180° (upside down) and plug it back into the collar again.
- Press the power button for 60 seconds.
- After this, leave the collar on the charger for at least 1 hour; a longer duration is preferable.
- Lastly, perform another 60-second hard reset with the collar on a flat surface and the charging cable facing upwards.
If the collar does not immediately power on, it should start accepting a charge now and cycle on in about 30 minutes.
- Check for dirt or debris in the charging port. Rinse out the port and then tap out water and allow it to air dry. Once fully dry, plug it into the charger.
If you've tried the steps above and your collar is still not behaving as expected, our dedicated customer support team is ready to assist you further. Just get in touch with us, and we'll guide you through the next steps.