Symptoms

• You plug in your Halo Collar, but the green battery light doesn't come on, making it seem unresponsive or dead.

Environment

• Halo Collar 

Resolution

1. Give it Some Time: When you first plug in your Halo Collar, allow 15 minutes to go by before performing the next step.

2. Perform a Hard Reset: After your collar has been plugged in for at least 15 minutes:

   • Place your collar on a flat surface with the charging cable facing upwards.
   • Press and hold the power button for a duration of 60 seconds, then release it.

   You should see the collar cycling itself back on. The battery light will briefly turn solid green and then return to flashing green. Also, keep an eye out for the Paw LED, which should flash briefly when the collar powers on.

Cause

• The collar's battery isn't completely drained, which can sometimes prevent it from turning on properly when plugged in.
• Check for dirt or debris in the charging port. Rinse out the port and then tap out water and allow it to air dry. Once fully dry, plug it into the charger. 

Additional Notes

If you've tried the steps above and your collar is still not behaving as expected, our dedicated customer support team is ready to assist you further. Just get in touch with us, and we'll guide you through the next steps.