Please allow at least 7-10 days from the receipt of your item for us to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. Please note that we only provide refunds via the credit card that was used for the purchase.

For fully working unit with only minor signs of use (has no tears, dents, or animal bite marks, speaker is not dented, the carabiners are intact and dirt flap in place). In this condition, there will be a $25 fee (+ Sales Tax, where applicable) per Halo Collar deducted from your return, which includes return shipping and handling fees.

To be eligible under this policy, the Halo Collar must have been purchased through www.halocollar.com, not have been damaged or broken, and require a Return Merchandise Authorization (RMA) before return. All returns must be postmarked within ninety (90) days of receipt of your original Halo Collar. Upon receipt with an approved RMA and inspection of your approved return your return request will be evaluated by a Halo team member who may also request your assistance for trouble shooting any reported issue.  Once your return request has been approved your purchase price will be refunded less a $25 shipping and handling fee (plus tax). Purchases not from www.halocollar.com do not qualify for this policy, and any returns must be submitted to the authorized reseller in accordance with the terms and conditions of such reseller’s return policy.