Topics covered in this article:
- How do I get my GPS to start working again?
- Why won't my GPS move?
- My pet's location isn't updating
It has come to our attention that some collars running an old firmware version will encounter an issue where the GPS gets 'stuck' after a firmware upgrade. The specific symptom should be confirmed with customer service before performing the below procedure.
The symptoms are:
- An OTA upgrade was performed on the collar at some point around October, from a FW version older than 0.1.30
- Since the upgrade, the Pet Pin does not move on the map at all - not even once - and will have remained that way ever since
This issue is fixable by a user by following the instructions below.
You will need:
- Your Halo Collar
- The charging cable that came with your Halo Collar, or another USB-C cable.
- A computer (PC or Mac) - with the ability to plug your Halo Collar in via the USB-C cable (some computers require an adapter)
- Please download this file into an easily-accessible location, like your Desktop or downloads folder.
- The file name is GPS.20201111.vGLW5.7.4_104.36.b00000.00000000E18BEBEFE541.bin
Steps to complete:
- Connect your collar to your computer with the USB-C cable
- Open your “File Explorer" (Windows) or “Finder App” (Mac) on your computer. Note that there should be a variety of folders on the leftmost side.
- Make sure your collar is resting, with the USB port facing up (as in, the collar is upside-down)
- Long-press the power button on your Halo Collar (about 5 seconds), until your collar vibrates twice, and your battery LED flashes RED a few times. Your Halo Collar is now in “low-power mode”, meaning that the core functionality is paused and the collar is ready to accept a firmware update.
- You should now see the collar appear as a “drive” in your File Explorer or Finder App (likely D: or E: on a PC or “noname” on a Mac) as a USB drive. Double-click on the drive to open it. Inside, you will see folders named “log” and “config”. You may also see a folder named “fw”, but do not worry if it does--or does not--appear. It should look similar to the below (with or without "fw" already there):
- Create a "FW" folder at the root of the drive if it doesn't exist
- Next, navigate to the location where you saved the attached file, named “GPS.20201111.vGLW5.7.4_104.36.b00000.00000000E18BEBEFE541.bin”. It most likely downloaded straight to your “Downloads” folder.
- Copy the attached file INTO the "FW" folder on the collar
- Once copied, power up the collar using a short-press of the power button (about 1 second), which will “wake” your Halo Collar up from low-power mode so that it can process your update and re-activate its core functionality; The collar Battery LED should turn red and remain solid/blinking for a period of time while the upgrade is completed.
- Wait about 5 minutes for the upgrade to complete; the Battery LED will either change to solid green (meaning the update is complete, and the battery is fully-charged), or blinking green (meaning the update is complete, and your battery is still charging depending on battery level).
The unit should now be fixed. Verify the update worked by taking the collar outdoors and waiting for the GPS LED to start blinking BLUE, as well as for the Pet Pin to start moving on the map.