- Halo App
If you are experiencing a situation where your Halo Collar is not sending notifications to your phone, there are a few things to keep in mind!
Do Not Disturb and Airplane Mode: These settings will cause interference with your notifications and we recommend keeping them off while the Collar is in use.
Notification Settings: Notifications will need to be enabled to ensure that the Halo App can send updates to your phone.
- Battery optimization: On some Android devices, there is a battery optimization feature that limits the background activity of certain apps, including notifications.
Please reference this article for more information
App permissions: The Halo app may need permission to send notifications.
App version: Be sure to use the most up-to-date version of the Halo App as this can affect the notifications.
The Halo Team is here to help. Please visit us in our virtual Dog Park if you have any questions.