If your pet pin is stuck on the map but showing an active connection status, attempting a power cycle resolves this issue.

Important: Do not move the collar or remove the charger during this process.

To perform a power cycle on your Halo Collar:

1. Plug the collar in with the charging port facing upward.
2. Hold the power button for 5~7 seconds (you should feel a vibration).
3. Release the power button after you feel the vibration. The battery light will turn solid red. - When the battery LED turns off, the battery is off. 
4. Wait for the battery light to appear as a flashing or solid green.
5. Push the power button for 1~2 seconds and then release. The battery light will turn solid green when the collar turns on.
6. Remove the collar from the charger.

If you have any further questions and would like to speak to our live support team, please feel free to reach out using the following article: How to Contact Customer Support and we'll be happy to help!