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How to Send an App Log to Customer Service Follow

Symptom

  • Halo App shows an error/popup;  Halo App crashes unexpectedly; or any other weird one-off issues with the app

Procedure

  1. Open your Halo Collar App, click Settings, then My Tickets.
    1. Screenshot_20230418_134718_Halo.jpg
  2. Once on the My Tickets page, click the message icon in the bottom right corner. This will generate and attach a "Do-Not-Delete.zip" file that appears as a paper clip with a "1" next to it.
    1. Screenshot_20230418_134726_Halo.jpg
  3. Briefly explain why you are reaching out and sharing the app log. If you have a previous ticket open that relates to the issue then add the ticket number in the body of the message to us.
    1. Screenshot_20230418_134640_Halo.jpg
  4. Hit send and one of our customer service representatives will attach the app log ticket to the appropriate help ticket or may reach out for further information about the problem you are encountering.

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    Cyndi Daves

    Hello, I was told by "Dog Park" employee that I would receive a email that would direct me in the process of receiving a replacement collar.  One of my collars has quit working.  I was instructed that I would receive a replacement collar but I first had to reply to a email and follow the steps.  I HAVE NOT RECEIVED A EMAIL AS OF 5-16-2023 at 7:03pm PST.  Thank you

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