This article applies to users who have the Halo App version 1.56.539 or later on iPhone, or version 1.45.287 or later on Android.
If you have an earlier version of the Halo App, click here.
Within the Halo App, your dog's Pet Card will give you all the information you need to know about their current status and location.
Below is an explanation of each component of the Pet Card. Click one of the headings below to skip to that section.
The Pet Status represents your dog's real-time location and safety status. Here are the options for your pet's status:
Your dog is safely inside of one of their Halo Fences, and Fences are ON (i.e. Fence mode is set to 'feedback').
Fences are OFF (i.e. Fence mode is set to 'Ignore' feedback), and your app has received a status update from your Halo Collar within the last 5 minutes.
When you first open your Halo app, your Pet Card will show 'updating...' and your dog's Pet Pin will appear dimmed:
This will last until your app receives data from the collar, or 90 seconds have elapsed.
If your app still hasn't received data from your collar after 90 seconds have elapsed, the status will change to 'attempting to connect...'
To learn more about why your collar and phone are not connected, see the article Why Is My Dog's Pet Pin Dimmed On My Map?
This status will only appear when you have not yet connected your Halo Collar to your account in the Halo app. Click here to learn more about connecting your Halo Collar to your app.
Your dog is outside of their Halo Fence while Fences are ON (i.e. Fence mode is set to 'Feedback'). NOTE: If you turn Fences ON while your dog is “Unsafe”, feedback will be paused until the next time your dog returns into a Halo Fence.
Your dog is inside the Warning Area of their Fence and is moving away from the center of the fence, or your dog is inside the Keep Away Beacon range, and is moving toward the Beacon.
In order to know exactly where your dog is, you can check the Pet Card to see if they are currently in range of any of your Fences or Beacons.
This icon would mean that your pup is inside of your 'My Home' Fence, or just left it.
This would mean that your pup is within the 'Backyard' Beacon range, or just left it.
Your dog’s Pet Pin will appear as a solid color when it is showing an accurate location on My Map. The Pet Pin will be dimmed when your collar's current location is unavailable to your app (when this is the case, the Pet Pin will display your dog's last known location). Click here to learn more about why your dog's current location might be unavailable if their Pet Pin is dimmed.
When you tap your dog's Pet Pin, it will expand slightly and – if their location is available – a dot will appear below the Pet Pin showing their precise location.
Last Updated Time
Your dog's Halo Collar is always protecting them in real time. However, the Halo needs to 'send' location information to your app so that you can see what the collar is doing. Location data is sent to your app and will update every 1 second on all three connection types (Bluetooth, WiFi, or cellular). Additionally, the connection type in use can help to conserve battery life while keeping you up-to-date.
The 'Last Updated Time' indicates how recently your Halo App received a status update from your Halo Collar.
There are three battery-related statuses you may see on your dog's Pet Card:
- Charge your collar
- Your collar is charging
- Your collar is fully charged
If any of these statuses are displayed on the Pet Card, your dog's Pet Pin will be dimmed on My Map – indicating that the collar's location is not updating in the app until charging is complete. Learn more here.
GPS Signal Strength
You can see your collar’s current GPS signal strength (High, Medium, or Low) on the collar itself (by viewing the GPS light indicator), as well as on the Pet Card. The signal strength your collar is receiving impacts the feedback your collar will provide to your dog. The higher the signal strength your collar is receiving, the more accurate your dog’s location will be on My Map.
Generally, your collar should be receiving High signal strength while outdoors and – depending on your home’s construction – Low signal strength while indoors.
- Your collar will only provide Fence Preventions for your pup when GPS signal strength is High. When your collar’s GPS light is blinking Blue, signal strength is High.
- When receiving medium signal strength, your collar will only provide Encouragement Feedback to keep your pup safe; Fence Preventions will be disabled. When your collar’s GPS light is blinking Pink, signal strength is Medium.
- When receiving Low signal strength, all collar feedback will be disabled (not including Beacon Feedback). Low signal strength will be indicated by a GPS light that is not lit up.
If your GPS signal strength is High or Medium while indoors, and your dog’s Pet Pin position is inaccurate, you have a few options:
- Adjust your signal-level settings from My Collars > Advanced Settings. You can do this to ensure that your collar only provides Fence Preventions while your pup is outdoors.
- Deploy a Halo Beacon as an Ignore Fences Beacon in the area of your home with High/Medium signal strength. This will ensure that your pup does not receive any Fence Feedback when they are within range of that Beacon.
- Manually disable fence feedback when your dog comes indoors (but remember to turn it back on when you let your dog out!)
Fence Feedback Status
All fence feedback is enabled because of high GPS signal strength.
Fence feedback is limited to Encouragement feedback only, due to medium GPS signal strength.
Fence feedback is paused due to low GPS signal strength.
Fences are are set to Ignore.
Fence Feedback is disabled because GPS Initialization is required. Take the collar outside to an area with a clear view of the sky to initialize GPS.
Your pet is inside the range of a Keep Away Beacon, and is moving towards the Beacon.
Fence feedback is paused because your pet is inside the range of an Ignore Fence Beacon.
Network Connection Status
Your Halo App will report the network connection type that was most recently used by your Halo Collar:
This icon means your collar has been connected using Wi-Fi, and the number of blue lines indicates the strength of your signal.
This icon means your collar has been connected using a Cellular connection, and the number of blue bars indicates the strength of your signal.
This icon means that there is no Wi-Fi signal on the collar. This could mean that Wi-Fi has not been configured, or is not available.
This icon means that there is no Cellular signal on the collar. This can indicate that Cellular connection is paused, or the data from the collar is 'outdated', or the collar is 'disconnected', or the data is 'unknown' because was never received from the collar.
Bluetooth Connection Status
Your Halo App can use a Bluetooth connection to receive data from your Halo Collar instead of using an internet connection.
This icon means that your Halo is using a Bluetooth connection to send data to your Halo App.
This icon means that Bluetooth is disconnected.
This icon means that Bluetooth is currently disabled by your phone settings.
This icon means that your Halo App is receiving information about your Halo from another smartphone that is connected to the collar via Bluetooth.
- You can view that your Phone's Bluetooth is disabled under Find & Manage Pets.
If you have any further questions, please reach out to our Customer Support Team and we will be happy to assist.