All Halo Collar refunds will be refunded to the original purchase method, so we would recommend keeping the gift card until your refund window has expired. If a refund is needed and the gift card is unavailable, we suggest reaching out to the provider of the gift card (Visa, Mastercard, American Express, or Discover) for further assistance. 

If you have any further questions and would like to speak to our live support team, please feel free to reach out using the following article: How to Contact Customer Support and we'll be happy to help!