Important Notes:

• Sending your collar back to us requires a Return Merchandise Authorization (RMA). Halo Collar is not responsible for returned goods sent without an RMA.

• In the case of shipping a replacement before we receive the original Halo Collar, a $299 charge will be implemented if the Halo Collar is not received at our warehouse within 30 days of the replacement being approved.  

1. Log into your Halo Collar Account
2. Under the Billing section, click the Click Here button near the replacement description
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3. Click Continue to confirm that you received assistance in our virtual Dog Park
4. Click the Checkbox for the Collar that needs to be replaced and enter the Color and Reason fields
5. Click Next
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6. Fill out shipping information
7. Select Ship my replacement when units are returned, or Ship replacements before I've returned my units
   • Note: In the case of shipping a replacement before we receive the original Halo Collar, a $299 charge will be implemented if there's no movement on the return tracking within 30 days of the replacement being approved.  
8. Click Request Replacements and a confirmation screen should appear

If you have any questions, we're happy to help in our virtual Dog Park. Please click this link to join the call: https://dogpark.halocollar.com/